Front of House Supervisor

Full-time, Seasonal

Hours Per Week: 30 – 40 (weather and guest dependent)

Start Date: May

Wage: $24.75/hour plus gratuities

At Sea to Sky Gondola, we make it easy for people to connect with the great outdoors. We work hard to make sure both our team members, and our guests, have a great experience. Join our team and work in a spectacular outdoor recreation environment within a progressive and fun organization.

Our Front of House Supervisors are leaders who work closely with our Food and Beverage Manager, Director, and team, to create amazing guest experiences. By developing, implementing, and maintaining quality standards for food service, you ensure adherence to Sea to Sky Gondola standards and a phenomenal experience for our guests.

• Do you enjoy leading others and supporting/mentoring/coaching staff?

• Do you like working collaboratively as a team to accomplish a goal?

• Do you enjoy working in a fast-paced environment requiring quick thinking and problem solving?

If so, keep reading to find out more about the role…

Duties and Responsibilities:

• Train and supervise team members for the efficient operation of the Food and Beverage department

• Advance sustainability goals by supporting the development of effective waste reduction and sorting programs to increase employee and guest engagement

• Give relevant and consistent coaching and feedback to team members to uphold Sea to Sky Gondola standards, including touchbacks, 1 to 1s and feedback

• Conduct performance management of team members as required, including employee evaluations and disciplinary conversations

• Facilitate special events in the Summit Lodge in coordination with the catering & events department

• Ensure compliance with all Food Safe requirements through temperature checks, stock rotation and proper food practice

• Ensure par stock levels are maintained by calculating inventory, and ordering from our suppliers accordingly

• Remain calm and professional while dealing with guest complaints

• Promote our culture of sustainability through ensuring adherence to our recycling and composting procedures

• Assist front line staff and bartending staff as needed by providing direct service to guests, including, but not limited to, serving guests, bussing tables, seating guests and general clerical/cashier duties

• Conduct daily and regular pre-shift meetings with the team and attend meetings as required

• Promote safety awareness to associates and demonstrate that safe job performance is the number one priority and set a good safety example

• Ensure compliance with Sea to Sky Gondola Occupational Health and Safety Program and the Regulation of WorkSafeBC

• Ensure associates report any unsafe conditions, practices, or injuries as soon as possible and take appropriate actions

• Support the Food and Beverage Manager in hiring by conducting interviews and completing reference checks

• Schedule team members for different outlets and ensure all business times and levels are staffed adequately

• Analyze daily business needs and labor needs, call people in or off as necessary

• Knowledge of liquor and food regulations to ensure compliance with all requirements

• Actively lead shifts, in support of senior leadership team members while helping to manage budgetary goals

• Plan and execute our upselling program, encourage staff to reach daily and weekly targets

• Work with the Food and Beverage Manager on staff engagement and appreciation programs

• Perform other duties as requested by the Food and Beverage Manager, Director, and other team members as required

Required Skills and Experience:

• Serving it Right Certificate is mandatory

• Must be at least 19 years of age

• Minimum 2 years’ experience as a manager or Supervisor in a high-volume F&B environment

• Must be able to build and maintain credibility and relationships with customers (internal and external)

• Must have strong communication skills and lead a team with a mature, friendly and professional attitude

• Good attention to detail to encourage strong organization and planning skills

• Strong working knowledge of MS Office applications (Word, Excel, Publisher)

• Working knowledge of RTP POS is an asset

• Previous POS understanding

• Experience working as a bartender and can work behind a fast-paced bar

• Proven ability in managing time is critical; must be able to plan and execute effectively and efficiently

• Proven track record as a hands-on leader with great communication and problem-solving skills

• Able to remain calm under pressure

• Knowledge of food service techniques and cost controls

• Passion for people and the outdoors

• Food Safe Level 1 is an asset

• Diploma or certificate in Hotel/Restaurant Management or the equivalent is an asset

• Must be able to stand and exert well-paced mobility for up to 10 hours in length.

• Must be able to lift up to 20 lbs. on a regular and continuing basis

• Criminal Record Check required

If you answered yes to the questions above, can see yourself performing the duties listed, and have the qualifications we are looking for, please send a resume and cover letter to

Staff Accommodation is available, with shared and single rooms, in newly constructed houses and apartments. Please inquire about availability.