Housing Coordinator
Status: Full Time, Year Round
Start: ASAP
Hours: 30 hours per week
Salary: $25.00 per hour
At the Sea to Sky Gondola, we make it easy for people to connect with the great outdoors. We work hard to make sure both our team members, and our guests, have a great experience. Join our team and work in a spectacular outdoor recreation environment with a progressive and fun organization.
Reporting to the Operations Manager, the Housing Coordinator is part of the Operations team and works to ensure that staff housing supports current and future recruitment needs and is a welcoming and safe home for our employees. This role coordinates all aspects of staff housing operations such as new resident arrivals, check ins and check outs, public tenants, rent payment, conflict/concern resolution, maintenance requests, and continuous improvement of best practices.
· Do you have a passion for meeting new people and helping them feel welcome?
· Do you have experience with staff housing and are excited about creating an amazing home for our residents?
· Do you possess strong problem-solving skills and have sound judgment?
If so, keep reading to find out more about the role…
Main Duties & Responsibilities:
Coordinates the operation of the housing portfolio including a 100+ unit building and leased houses.
Manages relationships with external master leases, community partners etc. and internal relationships with HR, Managers, and Employees. Facilitate and oversee the weekly external cleaners.
Creates and follows standardized best practices in Employee Housing in line with applicable laws and company policies and values.
Designs and delivers procedures with a customer service lens and in line with company values.
Continuously improves housing operation including inventory management, community partners, maintenance planning, daily operations etc.
Partners with HR on staffing plan and housing needs, forecasting, and planning for future housing needs
Ensures up to date tracking of all housing related matters.
Responsible for day-to-day housing operation of the housing block, including ordering cleaning supplies and other items as needed.
Onboarding into housing, providing transport, bed allocations, resident communications, inspections, check in/out, maintenance requests, conflict resolution, warnings etc.
Updates cost grid for payroll deductions on a biweekly basis and provides payment details to Finance in a timely manner (rent deductions, damage deposits).
Track and submit RA’s hours to Payroll bi-weekly
Resolves resident Conflict/Concerns, consulting with HR in cases where there is a breach of employment policies or laws.
Ensures house rules and housing agreement requirements are being met.
Coordinates repairs/maintenance, external contractors, services required for general upkeep of the building and facilitates access to properties as necessary.
Creates a safe, fun and diverse housing culture.
Recruit, train and supervise Residents Assistants. Collaborate to plan and facilitate social events for residents to create a sense of community and belonging.
Provides resources and support for all residents
Has a regular presence at Staff Housing properties, ensuring that properties are kept clean and tidy and taking a proactive approach to mitigate any issues as they arise.
Be available on call for emergencies that happen outside of regular scheduled hours (ie; plumbing, electrical, fire etc.)
Ensure building is at capacity by renting excess rooms to public.
Sources new housing and leases as needed
Other duties and projects as assigned.
Required Skills and Experience:
Excellent interpersonal and communication skills
Conflict Resolution skills and experience
Confidentiality and professionalism in handling sensitive personnel information and situations
Ability to work well independently, but as part of a collaborative team environment.
Strong problem-solving skills, sound judgment and decision making
Strong organization and planning skills
Proficiency in use of various computer programs and software
Valid Class 5 B.C. driver's license required
Candidate must be legally authorized to work in Canada
Satisfactory Criminal record check required
If you think you have the required skills and experience to fill this role, submit your resume and cover letter to